FAQ

Q: What is the minimum or maximum age for the tour?
A: Minimum age is 10 yrs. So far 98 yrs is the oldest we have had.Minimum weight for the Forest tour is 5 Stone 4 pounds ( 35 kilos ) There is a maximum of 20 stone ( 127kg )You must fully understand that there is a risk of injury if you fall from a Segway.

Q: What time do the tours start and finish
A: Our Winter tours start at 9am. to 2.30, approx every 60 minutes. Spring/Summer times 9am to  6.30pm

Q: Do you provide training on the Segway?
A: Yes we provide full training

Q: Can I book in advance for my tour?
A: Yes, please call our mobile number to book your tour

Q: Can I just turn up and have a go?
A: You can but you may be dissapointed in holiday season,as we are usually quite booked at weekends & week days. So do call us before you leave.

Q: Can I pay with my debit/credit card/bank transfer
A: Yes, you will need to pay in advance to secure your place.Bank transfer is preferred

Q: How many can take the tour at once?
A: We can take groups up to 14 people at any one time on the day.

Q: Can I hire Segways for a Private offsite event?
A: Yes, please call us to discuss your requirements,we cover the southeast southwest and london areas primarily but are willing to travel further.

Q: Do you offer group discounts?
A: Being the best value Segway Tour in the UK, the only discount would be on the presentation of a FC Discovery Pass which gives the bearer 10% discount.

Q: Do you operate in the rain / snow / ice?
A: We do, but in certain conditions for safety, we may cancel and rebook your tour. If there are any unanswered questions you have then please call us on 07545917416.

Terms and Conditions

• Tour bookings are time specific. It is the clients responsibility to arrive on time on the correct date.
• If you arrive too late to join your tour at your allocated time you may not be able to participate and all payments may be forfeited.
• All Tours are subject to cancellation at short notice if weather conditions are not suitable & operational issues cannot be resolved. See cancellation policy below.
• A refund will only be issued if the tour cannot be rescheduled.
• A refund will only be issued if the tour was booked and paid for directly with Go Segway.
• Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled.
• Remember to dress appropriately for the weather conditions on the day.Gloves must be worn at all times ( not fingerless)
• This experience is not suitable for pregnant women.
• It is your responsibility to inform the staff of any disability or prior injuries before taking part.
• You will be required to read and sign a statement of risk before participating on the day. This will be witnessed by a member of staff. Any false information could affect your safety and invalidate your insurance.
• Secure footwear should be worn (trainers, light walking boots, etc. but not flip-flops or any open toed sandles please).
• All riders are required to wear helmets which will be provided.
• A parent or legal guardian must sign a consent form for riders 10 to 18 years old and accompany them on the tour.
• A maximum weight limit of 127kg (20 stone) applies.
• Riders must be comfortable standing for the duration of the tour.
• The rider should be able to shift their weight & be comfortable leaning slightly from side to side and be capable of stepping on and off the Segway PT when required without assistance.
• 3rd party experience day vouchers must be brought with you on the day.
• If you do not present your voucher upon arrival you will be required to pay the full price to be able to participate.
• Gift vouchers are non-refundable.

Cancellation Policy

Should you need to cancel a confirmed tour booking the following policy applies:

• More than 7 days notice – Option to reschedule tour date or request refund of total paid.
• Less than 7 days but more than 48 hours notice – Option to reschedule tour date only. No refund unless tour places are resold.
• Less than 48 hours notice – No option to reschedule or refund unless tour places are re-sold. Reducing booking size without the above notice – Liable for full payment of original booking.
• A refund will only be issued if the tour was booked and paid for directly with Go Segway. Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled subject to the above restriction.